Staff

Customer Service

Your account manager is your primary production contact and is truly an extension of your staff in our plant. Here is where personal attention and commitment to our clients continues; with a strong connection to your publication. Your account manager will handle all the details of schedules, specifications, file approval and mailing or shipping. In this important pivotal role, your account manager works with all departments as your advocate, assuring your needs are met. Our account managers are well-trained, experienced, and committed to your satisfaction.

Tina Trudell, Customer Service Manager

Tina Trudell has tallied over 20 years of printing industry experience. With her extensive knowledge and history of service to the industry and The OBP clients, she was named the customer service team leader in 2000. She shares her knowledge with the rest of The OBP customer service team, supervising, teaching, putting production knowledge to use, and making sure each and every client is satisfied. Tina puts her knowledge to work for the client, providing insight into the printing process that the client may not have.

Tina Trudell

“I want my knowledge to give each client an advantage, whether I am offering advice that saves them money or simply helps them understand printing better,” Tina says. “By helping our customers in unexpected ways, I want Ovid Bell to be known in the industry as having one of the best customer service departments. It’s a goal our team keeps in mind every day, every hour.”

Tina studied commercial art and graphic arts before following a career in the printing industry. She is a Certified Printing Service Specialist with the Society for Service Professionals in Printing, earning that distinction in 2000.

Lori Teel, Account Manager

Lori Teel, a customer service account manager since 2000, worked behind the scenes at The Ovid Bell Press for over 10 years before deciding to take a more proactive role for OBP clients. Her experiences as an account assistant and in the mailroom fostered a greater interest in the entire printing process and a desire to become more involved with clients.

Lori Teel

“I want our clients to understand that we are providing the best quality product at a reasonable price,” said Lori. “I work hard to make sure my clients benefit from their relationship with The OBP. We strive to make our relationships profitable for everyone involved.”

Lori completed the Society for Service Professionals in Printing School in November 2000. She has worked in the printing industry since 1988 and gained two years of customer service experience with a financial institution prior to entering her printing career.

Lori Davis, Account Manager

Lori Davis, with printing industry experience since 1987, has been an Ovid Bell Press customer service account manager since 2000. A solid history with the company has helped her gain knowledge of the entire customer experience: she has served OBP clients as an accounting clerk and has worked in inventory control, purchasing, timekeeping, accounts payable, and as receptionist. Customer service is a natural fit, according to Lori.

Lori Davis

“I love getting to know new people, and I enjoy the personal connection with customers,” says Lori. “My goal is to make the printing process as painless as possible for my customers. I want to know when I go home at night that I have helped make someone’s day a little easier.”

Lori is a Certified Printing Service Specialist with the Society for Service Professionals in Printing.

Mark Hiesberger, Account Manager

Mark Hiesberger grew up with strong ties to the printing and publishing industries. His grandfather forged a career with his own printing industry, and Mark’s father graduated from the University of Missouri School of Journalism. While Mark received most of his formal education in art and architecture, he has tallied over 15 years of printing industry experience. Today, he serves as a customer service account manager at The OBP.

Mark Hiesberger

“Printing is in my blood,” Mark says. “I work hard to provide service to our customers that upholds the integrity that The Ovid Bell Press was built on.”

Mark is a graduate of Kansas State University. He earned a first place award in the Vocational Industrial Clubs of America (VICA) district printing competition and fifth place in the state printing competition, earning the honor out of 150 state technical schools.

Ashley Giboney, Account Manager

Ashley Giboney proves that The Ovid Bell Press is a family business beyond the founding Bell family. Both her parents are long-standing employees of the company; her mother Rhonda Cundiff serves as accounts receivable coordinator and her father Gary Cundiff is the press department manager.

Ashley Giboney

Ashley worked as a temp in The OBP bindery department in high school. Following coursework at Moberly Area Community College and William Woods University, she worked as a property and casualty insurance agent. She joined The OBP as a planner in 2007, but quickly moved to her present customer service account manager position.

“I love people, talking to them, working with them and especially helping them,” Ashley says about why she chose her career path with The OBP. “I am also a planner and a problem solver. Whether it is for a customer or just everyday life, I try to plan things out and work through them to make it go as smooth as possible. Being an account manager here at the OBP allows me to do all those things. I love working for The Ovid Bell Press – the staff here are second to none! Not only are the employees here great, the customers are wonderful as well. I enjoy working with all of my current customers and always look forward to getting to know new ones!”

Alicia Cunningham, Account Manager

More than 16 years of customer service experience and previous jobs as accounting and management positions taught Alicia Cunningham the importance of attention to detail and pride of ownership. She joined The OBP team as customer service account manager in 2009.

Alicia Cunningham

“I enjoy meeting new people and I like the magnitude of the responsibilities,” Alicia says about her current position. “I work for a company like it was my own, putting forth my best efforts at all time.”

Alicia takes pride in creating efficient workflows for her clients to make their printing projects as seamless and easy as possible. She received her Bachelor of Science degree in business administration (with an emphasis on management and marketing) from Southern Illinois University at Edwardsville.

Sandy Diehl, Prepress Technical Support

From learning typesetting to how to create digital magazine versions, Sandy Diehl has learned a lot during her 25 years of experience with The Ovid Bell Press. Sandy currently serves as planner/estimator and as prepress customer technical support.

Sandy Diehl

As planner/estimator, she evaluates types of paper, trim sizes, quantities, presses, binders, cutters, mailers, etc., in order to estimate the costs to produce and mail magazines. As prepress customer technical support, she assists new customers with InSite set-up, provides instructions for creating PDF files, offers tech support, and troubleshoots problematic files. Sandy is also responsible for creating Ovid Bell’s digital online versions of magazines, O-Mag.

“My dad was in the printing business most of his working life, and I developed an interest in printing as well,” Sandy says. “When I began at The Ovid Bell Press in 1985, I knew very little about printing, and over the years I have seen many changes and have learned a lot. The more things advance, the more I want to learn.”

“Change is not easy, but in order to give our customers the best service and quality, we must be on the cutting edge. I strive to give our customers the support and service they need to supply us with the best possible files to create a flawless magazine.”

Sandy was recognized as The Ovid Bell Press’s Employee of the Year in 2009.

Susan Kleinsorge, Customer Service Account Manager

“My career path allows me to see both sides of the process of producing a publication,” Susan says. “As a former editor, I can understand the job of the customer, and I always try to exceed the customer’s expectations in some way.”

Susan Kleinsorge

Susan Kleinsorge knows not only her job; she also knows the ins and outs of her clients’ job. With three years of editing and reporting experience at a small daily newspaper, Susan understands the challenges of publishing and public relations. She also worked for 12 years as director of community relations for a 200-bed hospital, where she was responsible for all publications and communication. This work experience gives her a unique perspective for her current position as an Ovid Bell Press customer service account manager.

Susan has served as an account manager at The Ovid Bell Press since 1994. Besides earning her Bachelor’s of Journalism degree from the University of Missouri-Columbia, Susan earned the title of Certified Printing Service Specialist from the Society of Service Professionals in Printing in June 2000.

Diane Vegiard, Customer Service Account Manager

“I do this work because I enjoy helping customers and production work together to produce great magazines,” says Diane. “Making a difference for the client matters to me and to our entire team.”

Diane Vegiard

Diane Vegiard values strong, positive relationships among co-workers and customers. To achieve those strong business ties, she works to make each of her accounts run smoothly through production and helps customers with special requests. Diane has served OBP clients as a customer service account manager since 1999. She trained as a customer service assistant for a year before moving into her present position.

To prepare better for her work, Diane completed the Society for Service Professionals in Printing School in 2001. She successfully passed the Certification Exam for Printing Service Professionals that same year.